We usually process and dispatch orders within 24 hours (Monday to Saturday). Once shipped, your order will reach you within 3–7 working days depending on your location and courier partner.

Yes! We deliver to almost every location in India using reliable courier partners such as Xpressbees, Delhivery, DTDC, Ekart, EcomExpress, and Bluedart.

We offer Free Prepaid Shipping on orders above ₹299. For orders below ₹299, a shipping fee of ₹49 applies.

Yes, Cash on Delivery is available for orders above ₹499, with a small COD handling fee of ₹49.

Once your order is shipped, you’ll receive a tracking link via WhatsApp or Email. You can use it to check your parcel’s live status on the courier website.

You can cancel your order only if it has not been shipped. Please contact us on WhatsApp or email support@jenima.in for assistance. Once shipped, cancellations are not possible.

If your item arrives damaged or defective, please record a parcel opening video and share it with us within 24 hours of delivery. We’ll arrange a replacement at no extra cost.

Yes! All Products come with a 15-day warranty covering manufacturing defects only. Physical damage or misuse is not covered.

We accept returns only in case of damaged, defective, or wrong items received. A valid parcel opening video is mandatory. Refunds are available only if your order hasn’t been dispatched yet.

If your order has not been shipped, we’ll issue a 100% refund to your original payment method. Once shipped, refunds cannot be processed.

Yes, all payments are processed via SSL-encrypted gateways. We never store your card, UPI, or banking details.